Our complaints procedure
Find out what to do if you are not satisfied with our service.
Filing a complaint
It is important to us that you are satisfied with our services. Are you not satisfied? Then please let us know. We will take your complaint seriously and try to find a solution together with you.
Send a message using the button below, clearly indicating your email address with which you are registered with us.
After receiving your complaint we will try to solve it within 2 working days. Should it take longer, we will inform you. In any case we always respond within 14 days.
⚠️ Please note
We only handle complaints related to our own services. We bear no responsibility for disputes between tenants and landlords on our platform. However, we do take action when we receive signals that a provider is offering properties that do not meet our quality conditions. This may, if necessary, lead to the removal of the provider from our platform.